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AI-Powered Chatbots: The Secret Weapon for Improving Membership Engagement?

What’s the difference between a thriving membership and one that’s floundering? Member engagement. Having an engaged community within your membership is essential for success. One […]

8 Simple Ways to Add a Personal Touch to your Membership

The one-to-many aspect of the membership model is one of it’s greatest benefits.

Being able to serve your audience on a larger scale is what attracts a lot of membership owners to this type of business – however it does come at a cost.

The larger your membership grows, the less able you are to create a more personal connection with individual members, and that can be unsatisfying for both them and you.

However there are still ways you can add a personal touch to your membership, even with hundreds and thousands of members to serve, and in this episode I talk about 8 of the best ways to do that.

Are Facebook Groups a Viable Option for Membership Communities in 2022?

Are Facebook groups a viable option for membership communities in 2022?

This is a debate that’s been raging in the membership space for quite some time!

The decision over where your paid community should live is still a big question for many membership owners…

But as is often the case when it comes to memberships, there isn’t a ‘one size fits all’ answer.

There are pros and cons to all options. 

It’s not exactly news that we’re not huge fans of using a private Facebook group for your membership community…

We’re sure you’ve heard Mike get on his soapbox about it once or twice! 

But, we aren’t here to tell you that this option definitely isn’t right for your membership.

There’s a lot to be said from both sides of the argument…

And a lot of changes in recent years – both good and bad.

We’re here to give you the facts about both sides so you can make an informed decision based on the kind of membership you want to run.

So let’s go through the pros and cons of using Facebook groups for your membership community… 

How to Maintain Harmony Inside your Membership Community

Ever heard the saying “members come for the content but stay for the community?”

Never has a truer word been spoken when it comes to online memberships…

Because if the community they find isn’t supportive or welcoming, your members won’t stick around for long.

After all, no one wants to actively participate in a community that’s stressful to be a part of…

Where it’s a toxic environment…

And there’s the constant worry of saying something and getting jumped on or trolled …

That’s not what your members sign up for… 

And as a community leader, you have a duty to take action and keep the peace between your members…

So you create a positive, friendly hub for your members to hang out, have conversations and achieve what they set out to when they joined…

But how do you do it?

Follow these six simple tips to keep the harmony inside your membership community… 

How to Easily Increase Engagement with Member Round-up Emails

As a membership site owner it’s easy to tie yourself in knots trying to come up with the best ways to get your members to engage with your site, your content, and your community.

From fancy progress tracking to complex loyalty schemes; laborious member outreach programs through to advanced gamification systems.

However it can be easy to forget that often some of the less glamorous methods of engagement are the most effective.

In this article, we look at one of our favourite tactics for member communication, engagement and retention – the humble “member roundup email”.

5 Ways to Encourage Discussion in Your Membership Community

Is your membership community a ghost town?

Are you constantly banging your head against a wall trying to figure out ways to get your members to actually converse with each other?

It’s been said many times before – people come for the content but they stay for the community.

However, establishing an active, thriving community inside your membership is easier said than done.

Here are our top tips for getting the conversations flowing…

Why Signal vs Noise Ratio Is Key to Membership Community Engagement

When assessing how engaged their membership community is, most people tend to focus on the number of posts and comments they rack up.

But activity and engagement are not the same thing!

This is what trips people up – they think that more activity (posts, comments, replies, etc.) equate to higher and better engagement.

More often than not, that is not the case.

Quality is more important than quantity when it comes to community engagement.

So you need to think about your Signal v Noise ratio…

7 Types of Members That Every Membership Site Has

While every membership is unique, we all have our own idea of who our ‘perfect member’ is.

However the reality is that not everyone will fit into that one perfect bucket.

Everyone is different. Well… kind of…

The longer you run your membership, the more you’ll find that there are essentially seven main types of members out there…

6 Simple Ways to Make Your Members Feel Extra Special

When it comes to running a membership, most people focus their attention on the content, community, or managing the business itself.

It makes sense, of course…

After all, that’s what people sign up for…

And that’s how you make money…

The thing is, you can have the best content in the world and a super slick platform to host your community…

But if your member experience isn’t up to scratch then people just aren’t going to engage.

They’ll stop logging in, consuming your content and participating in your community…

Which ultimately means they’ll be less likely to stick around long term…

And that’s the last thing you want to happen…

So, what can you do to ensure you’re delivering a fantastic member experience?

What it comes down to is making your members feel extra special and valued…

Here are six simple ways to do that…

How to Deal with Problem Members Inside Your Community

One of the best things about running a membership website is that we can market and position it in a way that we attract the sort of members that we most want to work with.

However no matter hard you try to get only the “right type” of people in your membership, you will inevitably experience problem members.

Sometimes it will be a personality clash, where certain members just rub you up the wrong way; however there will be instances where you need to deal with potentially toxic elements among your member base. So how do you deal with them?

I address that question and more on the latest episode of The Membership Guys Podcast.